Frequently Asked Questions
Everything you need to know about your new favorite tote.
What materials are Good Totes made from?
We prioritize high-quality, durable materials including 100% organic cotton canvas and heavy-duty recycled polyester. Each bag is designed to handle daily wear while maintaining its shape and aesthetic.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unused items in their original packaging. If you're not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
How should I clean my tote bag?
For best results, we recommend spot cleaning with a damp cloth and mild detergent. For a deeper clean, hand wash in cold water and air dry. Avoid machine washing or tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide! Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Are your products ethically manufactured?
Absolutely. We partner with certified factories that ensure fair wages, safe working conditions, and sustainable manufacturing practices for all workers involved in the production of Good Totes.